FEFA considers the scope of quality control and assurance to begin at the onset of the project and extend through the life cycle of all tasks, products, and deliverables. Our quality control and assurance process begins by applying qualified and experience staff. We then develop and document a process, action plan, and a description of performance measures relevant to the specific task. 

During each project, the FEFA QA Manager assists the Project Manger in incorporating QA and management practices into the Project Plan. They leverage the FEFA set of standard operating procedures (SOP) to quickly integrate quality into each project's life cycle. Together, they develop and document a process, action plan, and a description of performance measures relevant to each specific task. We promote group storyboarding techniques to outline the content of work products and obtain early buy-in from all stakeholders. 

Throughout the work product development process, an iterative approach is used to continuously verify, validate, and improve the quality of work by the FEFA team. Our QA processes incorporate proven quality control techniques including walkthroughs, inspections, and reviews to identify and resolve quality defects in a proactive manner. All deliverable documents undergo FEFA’s internal review process before being delivered to the client. We will use these multiple levels of review to inspect work products and identify and remedy non-conforming items prior to delivery.